Refund policy
If you are a consumer (i.e. a natural person who places the order for a purpose that cannot be attributed to your commercial or independent professional activity), you have a right of withdrawal in accordance with the statutory provisions.
cancellation policy
right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.
To exercise your right of withdrawal, you must inform us (Quality First GmbH, Werner-von-Siemens-Straße 8, 25337 Elmshorn, Germany, email: info@morenutrition.de) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You can use the attached model withdrawal form for this purpose, but this is not mandatory. You can also electronically fill out and submit the model withdrawal form or another clear statement on our website. If you make use of this option, we will immediately send you a confirmation of receipt of such a withdrawal (e.g. by email).
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.
consequences of revocation
If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choosing a different type of delivery than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract (see note: Return of products). This deadline is met if you send the goods before the expiry of the fourteen-day period. You will bear the direct cost of returning the goods. You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.
- End of the cancellation policy -
You can download the following sample cancellation form here:
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sample cancellation form (If you want to cancel the contract, please fill out this form and send it back.) To Quality First GmbH Werner-von Siemens-Straße 8 25337 Elmshorn Germany Email: service@morenutrition.de
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*) Ordered on (*)/ received on (*): ________________________________ Name of the consumer(s): __________________________________ Address of the consumer(s): __________________________________
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_____________________________________________________________ Signature of the consumer(s) (only if notification is on paper)
Date _______________________ (*) Delete as appropriate |
Exclusion or premature expiry of the right of withdrawal
The right of withdrawal does not apply to distance contracts:
- for the delivery of goods which are liable to spoil quickly or whose expiry date would quickly be exceeded;
- for the supply of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been removed after delivery;
- for the delivery of goods if, after delivery, they have been inseparably mixed with other goods due to their nature.
Note: Return of products
The goods should be returned to Quality First GmbH, c/o MBS Sports GmbH, Bukarester Str. 11, 93055 Regensburg in the original packaging with all accessories and packaging components. If the original packaging is no longer available, please use protective packaging to ensure adequate protection against any transport damage. Damage and contamination to the returned item should be avoided. Customers are asked to send the physical products back to the seller as a prepaid package and to keep the delivery receipt. The costs for returning the goods are to be borne by the customer. We would like to point out that the right of withdrawal and its consequences naturally exist regardless of compliance with this notice; it is only intended to facilitate the processing of returns. Information about our returns can be found here .